Shipping and Return policy
General Website Shipping & Return Policy
Shipping Policy for HelloKittyBlanketsTire
1. Processing Time:
Please allow 2-3 business days for order processing and design proofing before your blanket goes into production. This does not include weekends or holidays.
2. Production & Shipping Time:
As we create your blanket on-demand just for you, production and shipping typically take 7-10 business days. Your total delivery time is: Processing + Production/Shipping.But sometimes shipping time is less than 7 days according to customer location.
3. Free Standard Shipping:
We offer FREE standard shipping on all orders over $130 USD to most of our key markets! Enjoy great savings on our premium Hello Kitty blankets.
4. Order Tracking:
You will receive a confirmation email with your order number immediately after placing your order. Once your blanket is shipped, you will receive a second email with a tracking link so you can follow your package's journey to your doorstep.
5. International Orders:
• Customs & Import Duties: For orders outside the United States, any customs or import duties are the responsibility of the customer. We are not able to calculate these fees, as they are determined by your local government.
• Shipping Times: International delivery times vary. Please see the market-specific estimates below.
6. Shipping Carriers:
We partner with trusted global carriers like USPS, UPS, DHL, and local postal services to ensure your order arrives safely.
Return & Refund Policy for HelloKittyBlanketsTire
1. Our Policy (Print-on-Demand Nature):
Due to the personalized, print-on-demand nature of our products, we generally do not accept returns or exchanges unless the item you received is defective, damaged, or significantly different from the product description.
2. Eligibility for Returns/Refunds:
To be eligible for a return and refund, your item must be:
• Defective (e.g., misprint, faded graphic, faulty stitching).
• Damaged during transit.
• The wrong item was sent.
Note: We cannot accept returns based on a "change of mind".
3. How to Initiate a Return:
If your item is eligible for a return, please contact us within 14 days of receiving your order at [Your Customer Service Email]. Include your order number and photos/video of the issue. We will respond quickly with instructions.
4. Approved Returns (Defective/Damaged):
If your return is approved, we will provide a free shipping label to return the item to our fulfillment partner. Once we receive the returned item, we will initiate a 100% refund to your original payment method. You can also choose to have the item replaced.
5. Non-Returnable Items:
• Items that have been used, washed, or damaged after receiving them.
• Any item not in its original condition.
Market-Specific Shipping Rules
Implementation Tip: Use Shopify's Markets or a page app to show these specific rules only to customers in those regions.
1. For Dutch Language Focus Market
(Netherlands, Belgium, Suriname, Dutch Caribbean Islands)
• Free Shipping Offer: Free shipping on orders over 120 GBP
• Estimated Delivery: 12-18 business days after processing.
• Friendly Note: Verzending vanuit de VS. Eventuele invoerrechten en belastingen zijn de verantwoordelijkheid van de koper. (Shipping from the US. Any import duties and taxes are the buyer's responsibility.)
2. For America & U.S. English Market
(USA, Canada)
• Free Shipping Offer: Free shipping on all orders over $130 USD.
• Estimated Delivery:
• USA: 7-12 business days after processing.
• Canada: 10-15 business days after processing.
• Friendly Note: For Canada, customs fees are rarely applied but are the customer's responsibility if charged.
3. For UK & Friends Market
(UK, Ireland, Australia, New Zealand)
• Free Shipping Offer: Free shipping on orders over £145 / €120 / AUD$180 / NZD$190.
• Estimated Delivery: 12-20 business days after processing.
• Friendly Note: Your order ships from the US. Please note that your local customs authority may charge import VAT and a handling fee before delivery.
4. For ANZ & Non-Euro Europe Market
(Australia, NZ, Switzerland, Norway, UK)
• Free Shipping Offer: Free shipping on orders over [Adjusted Local Currency Amount].120 euros
• Estimated Delivery: 12-20 business days after processing.
• Friendly Note: As these are international orders shipped from the US, please be aware of potential import taxes. We declare the full value of the order.
5. For European Union Euro Zone Market
(Germany, France, Italy, Spain, etc.)
• Free Shipping Offer: Free shipping on orders over €120.
• Estimated Delivery: 12-18 business days after processing.
Friendly Note: IOSS Compliant: EU VAT is collected at checkout. You should not face any additional VAT fees or handling charges upon delivery, making your purchase simple and predictable